Frequently Asked Questions
Shopping in a HomeSense store
I want to find a particular product in a HomeSense store. Can you track it down for me?
That's the thing with unique finds...unfortunately not. Thousands of new arrivals come in store every day. Not only does this mean oodles of choice for you, but it also means that no two stores can offer the same goodies at the same time. For this reason, we are unable to offer you a tracking service. But we can offer you savings of up to 60% every day on branded and unique homeware. So that's the beauty of it.
What are your top tips for shopping at HomeSense?
Be ready to find something amazing you didn't set out for. Don't worry about being matchy-matchy, and you'll find more unique pieces you love. Check back often because we get new deliveries every day. Read more here.
What is your refund and exchange policy?
How do I find out more about HomeSense?
How do I apply for a job at HomeSense?
If you do have concerns and need to speak to us about our returns policy,
then please contact us at firstname.lastname@example.org rather than trying to call.
Our customer service team is working remotely and although we can answer calls, it is taking us a little longer, so email is best.
You can also check our returns policy here