Responsible Business

Our vendor relationships

We strongly value our vendor relationships, which are built on a foundation of honesty and trust.

Our Vendor Code of Conduct outlines our expectations on issues including working hours, safety in the workplace, and wages and conditions. We audit vendors and provide education so that they understand our expectations and can develop processes to meet and exceed them.

By signing our Vendor Code of Conduct, our vendors commit to: 

• No child or forced labour
• Protect employee rights on wages, working hours and freedom of association
• No harassment, abuse or discrimination
• Adhering to health and safety regulations in the workplace
• Complying with all applicable environmental laws and regulations

Responsible product sourcing

We work hard to ensure that products we buy are in accordance with all applicable laws and regulations. If we find a product in our store that doesn't meet these, we ensure the item is immediately removed.

No-fur policy

We've had a no-fur policy since 2003 and we do not knowingly sell items that contain real fur of any type. In addition, we do not knowingly source products containing angora.

Feather & down

With brands that manufacture feather and down bedding products, we remain committed to pursuing a policy of no live plucking or force feeding and to seeking accredited third-party certifications including or equivalent to the RDS, TDS or Downpass.

Childrenswear

We are signatories to the British Retail Consortium's Childrenswear Guidelines, which state that we will not sell clothes that are not appropriate for children to wear.

Decency standards

We are careful that the products we sell meet standards of decency, never knowingly selling products that contain offensive language or imagery.